Privacy Policy
Effective Date: 28th Feb, 2026
Glass Trade Centre (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website https://www.glasstradecentre.com.au, you consent to the collection and use of your information as described in this policy.
1. Collection of Information
We collect personal information about you and your business to provide the services and products offered on this website.
You have certain rights regarding your personal information, which are outlined in this policy.
2. What We Collect
We may collect the following types of personal information:
- Name and business name
- Contact details (email, phone, postal address)
- Billing and delivery information
- Details of products and services purchased
- Website usage information (IP address, browser type, pages visited)
- Other information you provide when contacting us or registering an account
3. How We Use Your Information
Your personal information is used for purposes including:
- Processing orders and payments
- Delivering products and services
- Managing customer accounts and enquiries
- Improving our website and customer experience
- Sending marketing communications (where permitted by law)
You may opt out of marketing communications at any time by unsubscribing or contacting us directly.
4. What We Do Not Do
We do not sell your personal information to third parties for marketing purposes. Your information is only shared with trusted service providers as necessary to provide our products and services (e.g., payment processors, couriers, website hosting).
5. Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, or disclosure.
Security measures include:
- Secure servers and databases
- Encrypted payment processing
- Access controls and login protections
While no system is completely secure, we actively maintain safeguards to protect your data.
6. Access, Correction, and Deletion
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where retention is not required by law
To exercise these rights, please contact us using the details below. We may require verification of your identity before responding.
7. Cookies and Website Analytics
Our Website uses cookies and similar technologies to:
- Maintain website functionality and sessions
- Track usage and performance
- Improve user experience
Cookies do not personally identify you. You may disable cookies via your browser settings, though this may affect website functionality.
8. Payment Information
All credit card and payment transactions are processed securely through third-party payment providers.
We do not store your credit card details. Payment providers use industry-standard encryption and secure transmission protocols.
9. Disclosure of Information
We may disclose your information to:
- Payment processors and financial institutions
- Delivery and logistics providers
- IT service providers (hosting, analytics, software)
- Marketing and analytics platforms (e.g., Google services)
Some third-party providers may store data outside Australia. We take reasonable steps to ensure they meet Australian privacy standards.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page and take effect immediately.
Please check this page regularly to stay informed about how we handle your personal information.
11. Contact Us
If you have any questions, complaints, or requests regarding your personal information:
Glass Trade Centre
Website: https://www.glasstradecentre.com.au
Email: sales@glasstradecentre.com.au
Phone: 1300 001 482
Address: Unit 4/85 Alfred Road, Chipping Norton NSW 2170